Refund policy

RETURN & REFUND POLICY

We offer a 14-day return window. You have 14 days from the date you receive your item to request a return — no reason required. Our goal is to ensure every customer enjoys a simple, worry-free shopping experience.

To be eligible for a return, your item must be in the same condition you received it: unworn or unused, with all tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at info.ogkils.uk@gmail.com. If your return is accepted, we’ll send you a prepaid return shipping label and detailed instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

For any questions about returns, feel free to reach us anytime at info.ogkils.uk@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We’ll review the case promptly and ensure the issue is resolved.

Exceptions / Non-Returnable Items

Our 14-day return policy applies to all standard products that remain unused and in original condition. For safety and hygiene reasons, certain items (such as hazardous materials or personal care goods) may not be returnable once opened. Gift cards are also non-returnable.

Exchanges

If you wish to exchange an item for a different size or color, the quickest method is to return the original product first. Once the return is accepted, simply place a new order for the replacement item.

European Union — 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. As stated above, the product must be unused, with all tags, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we’ve received and inspected your returned item, we’ll notify you if your refund is approved. Approved refunds will be processed automatically to your original payment method within 10 business days. Please note your bank or card provider may require additional time to post the refund. If more than 15 business days have passed since approval, please contact us at info.ogkils.uk@gmail.com.