Terms of service
Version: 30 September 2025
Scope of Application: These terms apply to the online sale of badminton-related goods and services by OGGKILS UK (the “Store”) through OGKILS.CO.UK (the “Website” or “Platform”) to consumers located within the United Kingdom. Unless otherwise agreed in writing, any matters related to placing orders, delivery, returns/exchanges, warranty, and use of the Platform on this Website are governed by these terms, which shall prevail in case of conflict.
1. Definitions
• “Goods” - includes racquets, strings, shuttlecocks, bags, apparel, footwear, accessories, and other badminton-related products.
• “Personalised/Customised Goods” - includes but is not limited to restrung racquets (non-factory strings per buyer’s request), autographed or engraved items, printed team jerseys, or any bag/shoe/apparel/accessory made to the buyer’s specifications.
• “Consumer” - a natural person purchasing for personal use and not for resale purposes.
2. Eligibility and Purpose
The person placing an order must have full legal capacity to act, and purchases are limited to personal use by consumers only (not for resale). To avoid disputes, please ensure you are at least 16 years of age. We reserve the right to restrict the quantity of items per consumer to prevent scalping or abnormal purchasing.
3. Contract Formation and Right to Refuse Orders
All information on the Website constitutes an invitation to treat only. When you submit an order, you are making an offer to purchase. A binding contract is formed only when we send you a “Dispatch Confirmation” or when the carrier issues a confirmation that the parcel is ready for collection or has been delivered to a pickup point. The Store reserves the right to verify and refuse orders without liability, including but not limited to situations of no stock availability, payment authorization failure, applicable delivery restrictions, obvious pricing or description errors, technical issues, or our reasonable suspicion that the order was placed using automated means (bots, crawlers, etc.). If we do not confirm acceptance of your order within 5 working days, the order will be deemed refused and any amount paid will be refunded.
4. Price, Taxes and Offers
Prices displayed on the Website (including VAT: all consumer-facing prices include VAT where applicable; VAT rate shown at checkout) are as shown and are in GBP. We reserve the right to change prices and offers at any time before an order is placed, and may modify, limit, or terminate promotions or discounts at our discretion. Any applicable shipping fees will be listed separately and included in the order total. In the event of a manifest pricing error, we reserve the right to cancel the affected order and issue a full refund.
5. Payment and Risk Control
We may conduct credit checks on orders for fraud prevention and accordingly limit available payment methods. For transactions suspected to be high-risk, we may require identity verification before dispatch (for example, orders over £500 may be limited to in-store collection and will require presentation of a valid photo ID matching the name on the payment, such as a passport, BRP, or driving licence). If you choose to pay via PayPal, please note that PayPal may delay or refuse the payment; refunds processed by PayPal typically take 7-14 working days to be credited (depending on the payment provider).
6. Invoices
Where required by law or at our discretion, we may issue an electronic invoice for your order, and you agree to receive such invoice in electronic form.
7. Shipping and Delivery
• Dispatch Cut-off Time: Orders with successful payment before 13:00 on a working day will generally be shipped out the same day. Orders involving personalised work (restringing, custom printing, signed items, etc.) require an additional 30–45 working days processing time.
• Delivery Scope: We currently ship only to Europe and India. Some brands or product categories cannot be shipped to Germany due to brand authorisation or import control requirements (see our Delivery page for details).
• Split Shipments: To expedite fulfillment, we may split your order into multiple shipments at no additional cost to you.
• Safe Place Deliveries: If you expressly request the parcel to be left in a specified safe place, delivered to a neighbour, or held at a pickup point, the delivery will be deemed completed at that time and the risk will transfer to you. A courier’s proof of delivery (such as a signature or photograph confirmation) will also constitute conclusive evidence of delivery.
• Failed Delivery: If a shipment is returned to us due to incomplete/incorrect address, absence of recipient, repeated failed delivery attempts, or an unclaimed parcel exceeding the carrier’s holding period, we may deduct the outbound and return shipping costs and a handling fee of £15 from your refund (unless otherwise provided by law).
8. Order Cancellation
You may request to cancel your order via the Website’s procedure at any time before the order has been dispatched. We also reserve the right to cancel an order after it has been confirmed, for any of the reasons listed in section 3, in which case a full refund will be provided.
9. Right of Withdrawal and Returns
• Statutory Right of Withdrawal: If you are a consumer purchasing online, you have the legal right to cancel your order within 14 calendar days from the day you receive the goods (or the last item of a multiple-item order), without giving any reason. To exercise this right, you must inform us of your decision to cancel (please refer to our website for a Model Withdrawal/Cancellation Form). If you exercise this statutory right, we will refund all payments received from you for the order, including the standard delivery cost (if any), in accordance with applicable law.
• Voluntary Return Window: Without prejudice to your statutory rights and provided the product remains unused and in resalable condition, you may request a refund within 14 days of purchase or receipt (whichever is later), or request an exchange within 21 days of receipt.
• RMA Process: Before returning any product, please contact us at return.ogkils.uk@gmail.com to obtain a return authorization and the return address. Returns that are not authorized in advance may be refused.
• Condition of Items: Returned items must be unused and in brand new, resalable condition, with all original packaging, tags, accessories, free gifts, and invoices included. The shoe box (if applicable) must not be used as the outer shipping box.
• Return Shipping Costs: Unless the return is due to an error on our part, a damaged item, or a manufacturing defect, the cost of return shipping is borne by you (the buyer). We can provide a prepaid return label upon request, and a fee of £6.99 will be deducted from your refund to cover this service. Original outbound shipping charges are not normally refunded (except for defective products or as otherwise required by law).
• Refusal/Unclaimed Packages: If you refuse delivery of a package or fail to collect a package and it is returned to us, we reserve the right to deduct the actual outbound and return shipping costs, as well as a handling fee of £15, from your refund.
• Promotional Free Gifts: Any free gift received as part of a promotion must be returned if you are returning the associated product. If the gift is not returned, we reserve the right to deduct the value of the gift (based on its price listed on our website) from your refund.
10. Non-Returnable Items/Conditions
The following items or conditions are generally not eligible for return or exchange (except where required by law):
1. Personalised/Customised Goods: e.g. racquets restrung to order (non-factory strings), autographed racquets, apparel with custom printing or numbering, and any item (bags, shoes, clothing, accessories, etc.) made to order for the buyer.
2. Used or Non-Resalable Items: Any item that has been used or is no longer in original resalable condition. For example, removal of the original grip plastic wrapping on a racquet will be considered as the item having been used; signs of court wear, outsole scuffing, odors, stains, or missing parts will also disqualify an item from return.
3. Consumable Items: Consumables are typically not covered by warranty or return, including (but not limited to) strings (including custom strung sets), grips, grommets, insoles, shoelaces, shuttlecocks and similar items that deteriorate with use. Additionally, hygiene-related consumables that may affect physical health are non-returnable and non-exchangeable.
11. Exchange Policy
Subject of stock availability and provided you have returned the original item in accordance with the requirements of section 9, we may at our discretion assist with an exchange. The replacement item will be provided under the same terms as the original order. If the returned item does not meet our return requirements, we may refuse the exchange or charge you for any difference in price and/or additional shipping fees.
12. Quality Guarantee and Defective Goods (Warranty)
• Warranty Period: The manufacturer’s warranty for goods is 12 months. Beyond 30 days from receipt of the goods, if an issue with the product is not due to a manufacturing defect, we will generally not offer a refund (except as required by the Consumer Rights Act 2015, which grants consumers a statutory 30-day short-term right to reject faulty goods for a full refund); instead, we may offer an exchange or store credit of equivalent value at our discretion.
• Assessment and Resolution: Any returned product under warranty will be inspected by our quality control team. If the issue is confirmed to be a manufacturing defect or a deviation from original factory specifications, we will offer a full refund or a replacement for the product.
• Exclusions: Damage or faults caused by factors other than manufacturing defects are not covered by the free warranty replacement. This includes, for example, damage due to clashes or impact, misuse or excessive string tension, improper stringing methods, exposure to high temperatures or chemicals, normal wear and tears, or use of the product beyond its reasonable lifespan.
13. Price Match
We do not offer price matching (“Price Match”) unless expressly stated as part of a special promotional event with its own announced terms.
14. Demo/Trial Service
We do not currently offer any racket demo or trial services. If a demo/try-before-you-buy service is introduced in the future, detailed terms (including deposit requirements, trial periods, service fees, quantity limits, etc.) will be published separately on our official website.
15. International Shipping and Restrictions
We currently ship only to European countries, India, and the United States. Please note that due to brand authorisation agreements or import control requirements, we are unable to sell or ship products to Germany. For full details, please refer to our “Shipping Policy” page.
16. Retention of Title and Risk Transfer
Title to the goods remains with the Store until full payment has been received. You should not transfer the goods or create any encumbrance on them before title passes to you. Risk in the goods passes to you upon completion of delivery.
17. Platform Use and Intellectual Property
All content on this Website (including text, images, logos, descriptions and other materials) is protected by intellectual property laws. You may not copy, distribute, modify, or use any content for commercial purposes without our prior written consent. The use of robots, spiders, scrapers or any other automated tools to access or interfere with the Website or to place orders is strictly prohibited. You must not attempt any unauthorized access to the Website, perform penetration testing, or circumvent authentication or security measures. Breach of this clause may result in the suspension or termination of your account and access to the Website.
18. Data Protection and Cookies
We will process your personal information and cookies in accordance with our published Privacy Policy and Cookie Policy. By placing an order on this Website, you agree that we may collect, use, store, and process your data in accordance with those policies. We must obtain your consent before collecting non-essential cookies, and you may withdraw your consent at any time (PECR).
19. Force Majeure, Assignment, and Severability
We shall not be liable for any delay or failure to fulfill our obligations caused by events beyond our reasonable control. We may assign or subcontract our rights and obligations under these terms, provided that doing so will not affect your statutory rights. If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
20. Changes to Terms and Priority
We reserve the right to update or amend these terms at any time. The version of the terms in effect on the date of your order or website visit will apply to that transaction or visit. In the event of any inconsistency between these terms and any other policies or pages on the website, these Terms and Conditions shall take precedence.
21. Governing Law and Jurisdiction
These terms are governed by the laws of England. You and we agree that any dispute or claim arising out of or in connection with these terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of England and Wales. This clause does not affect any rights you may have under applicable consumer protection laws to bring proceedings into your country of residence.
22. Contact Details
After-Sales/Returns Email: info.ogkils.uk@gmail.com
Return Address: 17b Brookvale Rd, Southampton SO17 1PW
Customer Service Hours: 10:00–18:00, Monday to Friday (closed on weekends, public holidays, and bank holidays).
Complaints & ADR: If you have a complaint, please contact us at [email/phone]. We will aim to resolve internally within 14 days. If unresolved, information about alternative dispute resolution (ADR) will be provided. We are [willing/not willing] to participate in ADR with an approved provider.
Refunds: Refunds will be issued within 14 days of receiving returned goods or evidence of return, using the same payment method unless otherwise agreed.
Services: If you request services (such as racket restringing) to be performed during the 14-day cancellation period, you must provide explicit consent and acknowledgement that once the service is fully performed you will lose your right to cancel. If you cancel after service has started, we may charge you a proportionate amount for work already completed.
Consumables & Hygiene: Consumables (such as strings, grips, grommets, insoles, shoelaces, shuttles) are returnable if unopened and unused. For hygiene reasons, once unsealed or used, these products are excluded from change-of-mind returns.
Cookies: Our website uses cookies in accordance with PECR and UK GDPR. Non-essential cookies are used only with your prior consent, and you may withdraw consent at any time via the Cookie Settings link.
Processing Times: Customised products (such as restrung rackets or personalised apparel) require additional processing time (typically 30–45 working days). This will be clearly stated on the product page. Orders for customised items may be cancelled prior to processing.